RETURNS

You can return your item within 14 days of receipt. Please send us an email including your order number at Info@clistecouture.eu for more information on how to process a return.

Please return item(s) in a saleable, unworn, and undamaged condition in their original packaging within 14 days of receipt. Items sent outside this time frame will be refused.

Unfortunately, we do not offer a free return label. The delivery fee for returned items is the customer's responsibility. Delivery costs are non-refundable. Refunds will be issued in the same form as the original payment.

Please note that personalized orders are non-returnable. Customized products are made specifically for you and therefore refunds, exchanges, or cancellations are not applicable.

Earrings and pierced items cannot be returned due to hygiene reasons.

Sale item purchases are final and non-refundable.

If your items show signs of wear or damage, we cannot accept a return. Items must be in a resealable condition.

We are unable to resend orders that are returned to us by postal services. If your order is returned, you will be refunded for the item total. Delivery costs are non-refundable unless we are liable for shipping label errors.

EXCHANGES

You can exchange your item within 14 days of receipt. Please send us an email including your order number at Info@clistecouture.eu for more information on how to process an exchange.

Please send item(s) in a saleable, unworn, and undamaged condition in their original packaging within 14 days of receipt.

Unfortunately, we do not offer a free exchange label. The delivery fee for sending items for exchange belongs to the customer. However, we will send out the new item for free via Royal Mail.

Please note that personalized orders are non-returnable. Customized products are made specifically for you and therefore refunds, exchanges, or cancellations are not applicable.

Earrings and pierced items cannot be exchanged due to hygiene reasons.

Sale item purchases are final and cannot be exchanged.

If your items show signs of wear or damage, we cannot accept an exchange. Items must be in a resealable condition.

FAULTY GOODS

All of our products are carefully checked before packaging.

If your item is faulty or has been damaged in transit, please get in touch immediately via Info@clistecouture.eu. Attaching an image of the item in your email will speed up the process. Please contact us within 24 hours of receiving your item.

If it has been more than 24 hours since delivery, we cannot assist, and the products will be considered as "misuse by the buyer."

REFUNDS

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days.

Please remember that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at Info@clistecouture.eu.

UNDELIVERED PARCELS

If your parcel is returned to us due to:

not being home

courier not finding a safe place to leave the parcel

(for international orders only)

A refund will be issued for the items only. Delivery charges are non-refundable.

If you still want the items, you will need to create a new order.

IMPORTANT FOR INTERNATIONAL CUSTOMERS

Customs Duties and Address Accuracy

It is the customer's responsibility to pay any applicable customs duties and provide accurate address information for their order.

At Cliste Couture, we offer a delivery fee of €5 for orders under €100 and free delivery for orders of €100 and above. However, we incur shipping costs ranging from €8 to €25, depending on the package size and weight.

If the customer provides an incorrect address, fails to pay customs duties, or cancels the order, we cannot refund the full shipping cost paid to the courier service.

In such cases, the shipping fee will be deducted from the total order amount, and the remaining balance will be refunded to the customer. Refunds will be processed only after we receive the returned package.

By purchasing a product from Cliste Couture, you agree to all terms and conditions stated.

For any inquiries, contact us at Info@clistecouture.eu or call us at +31 6 40131650.